Terms & Conditions

Introduction

Welcome to PGLucky88 Casino. These Terms and Conditions ("Terms") govern your use of our online gaming platform and services. By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

These Terms constitute a legally binding agreement between you and PGLucky88 Casino. If you do not agree to these Terms, you must not use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

Your continued use of our services after any such modifications constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically to stay informed of any changes. If you have any questions about these Terms, please contact our customer support team.

Eligibility and Registration

Age Requirements

You must be at least 18 years old to use PGLucky88 Casino services. By registering an account, you represent and warrant that you are of legal age to enter into this agreement and participate in online gaming activities in your jurisdiction.

Account Registration

To access our services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

Verification Requirements

We may require you to verify your identity and age by providing government-issued identification documents. Failure to provide requested verification documents may result in account suspension or closure. We reserve the right to request additional verification at any time.

Prohibited Users

You may not use our services if you are located in a jurisdiction where online gaming is prohibited, if you are on a self-exclusion list, or if you have been previously banned from our platform. We reserve the right to refuse service to anyone at our sole discretion.

Account Responsibilities

Account Security

You are solely responsible for maintaining the security of your account credentials, including your username and password. You must not share your account information with third parties or allow others to use your account. Any losses resulting from unauthorized account access are your responsibility.

Accurate Information

You must provide accurate, complete, and up-to-date information when registering and using our services. You must promptly update your account information if any changes occur. Providing false or misleading information may result in account termination and forfeiture of funds.

Single Account Policy

Each user is permitted only one account. Creating multiple accounts is strictly prohibited and may result in immediate account closure and forfeiture of all funds. We reserve the right to investigate and take action against users who violate this policy.

Account Closure

You may close your account at any time by contacting our customer support team. We may close your account if you violate these Terms, engage in fraudulent activity, or for other reasons at our sole discretion. Upon account closure, any remaining balance will be processed according to our withdrawal policies.

Gaming Rules and Regulations

Fair Play

All games on our platform use certified random number generators (RNG) to ensure fair and random outcomes. We prohibit any form of cheating, collusion, or manipulation of games. Violation of fair play rules will result in immediate account termination and forfeiture of funds.

Game Rules

Each game has specific rules and payouts that are clearly displayed before you begin playing. By participating in any game, you agree to abide by the specific rules for that game. We reserve the right to modify game rules and payouts with reasonable notice to players.

Betting Limits

We may impose minimum and maximum gaming limits on games and individual players. These limits may vary based on game type, player status, and other factors. We reserve the right to adjust gaming limits at any time to ensure responsible gaming practices.

Disputes and Errors

In case of disputes or technical errors, our decision is final. We will investigate all reported issues and make reasonable efforts to resolve them fairly. Any rewards resulting from technical errors or system malfunctions may be voided at our discretion.

Financial Terms

Deposits and Withdrawals

All funds and transfers must be made using payment methods registered in your name. We may require additional verification for large transactions. Withdrawals are subject to processing times and may require additional verification depending on the amount and method used.

Currency and Exchange Rates

All transactions are processed in the currency specified on our platform. Exchange rates for currency conversions are determined by current market rates and may include a small margin. We are not responsible for fluctuations in exchange rates.

Fees and Charges

We may charge fees for certain transactions, including transfers, currency conversions, or account maintenance. All applicable fees will be clearly disclosed before you complete any transaction. You are responsible for any fees charged by your payment provider.

Tax Obligations

You are solely responsible for reporting and paying any taxes on your rewards according to the laws of your jurisdiction. We do not provide tax advice and recommend consulting with a qualified tax professional regarding your specific situation.

Responsible Gaming

Self-Exclusion

We provide tools to help you maintain control over your gaming activities, including deposit limits, session time limits, and self-exclusion options. If you feel you may have a gaming problem, we encourage you to use these tools or seek help from professional organizations.

Problem Gambling Resources

We are committed to promoting responsible gaming and provide information about problem gaming resources. If you need help, please contact our customer support team or visit the responsible gaming section of our website for additional resources and support.

Age Verification

We strictly enforce age verification requirements and do not allow underage individuals to use our services. If we discover that an underage person has accessed our platform, we will immediately close the account and return any funds made.

Prohibited Activities

Fraudulent Activity

Any form of fraudulent activity, including but not limited to money laundering, identity theft, or using stolen payment methods, is strictly prohibited. We will cooperate with law enforcement agencies in investigating and prosecuting such activities.

Abuse of Bonuses

Abusing bonus offers, including creating multiple accounts to claim rewards or using automated systems to exploit promotions, is prohibited. We reserve the right to void rewards and rewards obtained through such activities.

Technical Manipulation

Attempting to manipulate our systems, use automated software, or exploit technical vulnerabilities is strictly prohibited. Such activities will result in immediate account termination and may be reported to relevant authorities.

Limitation of Liability

To the maximum extent permitted by law, PGLucky88 Casino shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our services. This includes but is not limited to loss of profits, data, or other intangible losses.

Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you have deposited with us in the 12 months preceding the claim. This limitation applies regardless of the legal theory on which the claim is based.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or your use of our services will be resolved through binding arbitration in accordance with the rules of the relevant arbitration association.

You agree to waive any right to participate in class action lawsuits or class-wide arbitration against us. Any arbitration will be conducted on an individual basis, and the arbitrator's decision will be final and binding.

Contact Information

If you have any questions about these Terms and Conditions, please contact our customer support team. We are committed to providing clear explanations and addressing any concerns you may have about our terms of service.

You can reach us through our support channels or by using the contact information provided on our website. We will respond to your inquiry within a reasonable timeframe and work with you to resolve any issues.